Red Flags to Watch for When Ordering Custom Print Cups Online
Custom print products have grown increasingly popular in recent years. As more companies offer these services, it has also become easier for scammers to pose as legitimate businesses.
We’ve heard stories from business owners who lost money to fake suppliers promising unbelievable prices or fast turnarounds, but disappearing once payments were made. To help you avoid that, here are some red flags to watch for when choosing a supplier.
🚩 1. Suspiciously Low Minimum Order Quantities
If a website offers custom print items with a minimum order quantity (MOQ) of just 100 pieces, be cautious. Small quantities like that are unfeasible for any reputable producer because of the specific equipment, setup, and manufacturing runs required for custom printing.
A trustworthy supplier offers custom printing with reasonable MOQs that reflect true production costs and quality control, ensuring you get professional, food-safe packaging every time.
🚩 2. No Physical Address or Phone Number Listed
A legitimate business will always provide a clear physical address and working phone number on their website. If you can’t find this information, or worse, if the address looks fake or generic (like a random warehouse or P.O. box) — that’s a major red flag.
Before placing an order, take a moment to verify the company’s location on Google Maps or give them a quick call. A reliable company should answer or return your call promptly.
🚩 3. No One Answers Phone Calls or Emails
Even if a website lists contact information, it’s important to test it before placing an order.
If no one picks up the phone, or your emails go unanswered, it’s best to move on.
Real companies have dedicated sales or customer service teams ready to help you with product details, quotes, and artwork submissions.
At Custom Cup Factory, for example, you can reach us directly at info@customcupfactory.com or through our customer service line (818-732-0099).
🚩 4. No Company Email Address
This is one of the biggest signs of a scam. If the contact email looks like john@gmail.com, customcups@yahoo.com, or something similar, that’s a huge warning sign.
A legitimate business will use a professional company email domain, such as info@customcupfactory.com. Emails from free providers can easily be created by anyone, which makes it nearly impossible to trace scammers once they disappear with your payment.
🚩 5. Too-Good-to-Be-True Prices or Delivery Times
If the pricing or turnaround times sound unrealistically low or fast, that’s another red flag.
Custom printing involves setup fees, material costs, and production time. Scammers often lure customers in with impossible deals, collect payment, and then vanish, or deliver low quality products that don’t match your design.
How to Stay Safe When Ordering Custom Prints
- Research reviews on Google, Yelp, or social media before purchasing.
- Ask for samples or photos of past work.
- Verify the business name and contact info on official directories.
- Trust your instincts. If something feels off, it probably is.
Partner with a Trusted Manufacturer
When you order from Custom Cup Factory, you’re working with a verified, U.S.-based supplier trusted by thousands of businesses nationwide. We provide professional service, high-quality custom printing, and full transparency throughout the process.
📧 Contact us: info@customcupfactory.com
📞 Call us: 818-732-0099
🌐 Visit us: www.customcupfactory.com