Return Policy

We accept returns on most items if requested within 14 days from the shipment date. These items should be in their original packaging and in saleable condition. Please report miss-picks (wrong item), errors in quantity (over/short) and damages within five (5) business days of receipt.

CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING. ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE.

Defective/Broken Items Due to Transport: We offer refunds by piece, but claims must be made within 30 days of receiving your item. Upon receiving your items, please open all cases and check if any items are damaged. To claim any damaged items, give a total count of all the damaged pieces, take a photo, and send it to info@customcupfactory.com.

FOR EVERYONE'S SAFETY, WE ARE NOT ACCEPTING ANY RETURNS ON OPENED ITEMS. 

  • Non-Returnable Items: Except in the case of manufacturing defects, we are unable to accept returns on personalized items.
  • Pre-Production Cancellation: In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has started Production, we can no longer process a refund.
  • Disclosure of Fees:  All items are subject to a restocking fee. Returns on undamaged blank items require a 20% restocking fee.  Required restocking fee will be communicated to the customer in advance of the return order.
  • Responsibility for Shipping: We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.
  • Window of Returns: Please check your order for defects immediately upon arrival, as there are no returns after 14 days from receipt of order.
  • Securing an RMA (Return Merchandise Authorization)/Return Authorization: In the event that you receive misprinted or incorrect merchandise, please contact our customer care department for assistance.
  • Required Condition of Returned Items: Returned items must be in new, saleable condition.
  • Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. 
  • 20% RESTOCKING FEE WILL APPLY TO ALL ITEMS.
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