We accept returns on most items if requested within 14 days from the shipment date. These items should be in their original packaging and in saleable condition. Please report miss-picks (wrong item), errors in quantity (over/short) and damages within five (5) business days of receipt.
CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING. ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE.
FOR EVERYONE'S SAFETY, WE ARE NOT ACCEPTING ANY RETURNS ON OPENED ITEMS.
Non-Returnable Items: Except in the case of manufacturing defects, we are unable to accept returns on personalized items.
Pre-Production Cancellation: In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has started Production, we can no longer process a refund.
Disclosure of Fees: All items are subject to a restocking fee. Returns on undamaged blank items require a 20% restocking fee. Required restocking fee will be communicated to the customer in advance of the return order.
Responsibility for Shipping: We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.
Window of Returns: Please check your order for defects immediately upon arrival, as there are no returns after 14 days from receipt of order.
Securing an RMA (Return Merchandise Authorization)/Return Authorization: In the event that you receive misprinted or incorrect merchandise, please contact our customer care department for assistance.
Required Condition of Returned Items: Returned items must be in new, saleable condition.
Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.
20% RESTOCKING FEE WILL APPLY TO ALL ITEMS.