Return Policy

We accept returns on most items within 15 days from the receipt of your order. Items must be in their original packaging and in saleable condition. Please report any incorrect items, quantity discrepancies, or damages within the 15 day time period.

CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING. ALL RETURNS AND EXCHANGES ARE SUBJECT TO A 20% RESTOCKING FEE.

Defective or Broken Items Due to Transport: We provide refunds for damaged items reported within 15 days of receipt. Upon receiving your order, please inspect all items for damage. To claim a refund for damaged items, provide a total count of the damaged pieces, take a photo of all the damaged items, and email it to info@customcupfactory.com.

FOR HEALTH AND SAFETY REASONS, WE CANNOT ACCEPT RETURNS ON OPENED ITEMS.

Custom Print Products: Except in the case of manufacturing defects, we are unable to accept returns on personalized items.

Pre-Production Cancellations: In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has started Production, we can no longer process a refund.

Disclosure of Fees: All items are subject to a restocking fee, which will be communicated to you before processing the return. A 20% restocking fee applies to all undamaged blank items.

Responsibility for Shipping: We will arrange for the pickup of any misprinted, damaged, or defective items at no cost to you.

Return Window: Please inspect your order immediately upon arrival. No returns will be accepted after 14 days from the receipt of your order.

Return Merchandise Authorization: If you receive incorrect or misprinted merchandise, please contact our customer care team to obtain a Return Merchandise Authorization (RMA).

Condition of Returned Items: All returned items must be in new, saleable condition.

Refund Process: Refunds will be issued using the same method as the original payment. Credit card purchases will be refunded to the same credit card used for the order.

A 20% RESTOCKING FEE WILL APPLY TO ALL ITEMS