We ship to any commercial address within the United States (excluding Alaska, Hawaii, and locations outside the U.S.). Our goal is to provide the best possible shipping rates, ensuring you receive your product wherever you are. For a quote on potentially reduced or expedited shipping costs, please call us at (818) 732-0099 or email us at info@customcupfactory.com.
Disclaimer:
All orders are subject to shipping carrier delivery schedules and factors outside our control.
Hawaii and Alaska Customers
Customers in Hawaii and Alaska need to arrange their own shipping method.
Canadian Customers
We can ship to Canada but please be aware that shipping fees will be higher compared to domestic U.S. shipments
When Will Your Products Arrive
We process orders within 1-3 business days. Standard shipping typically takes an additional 3-5 business days, depending on your location. Once the shipment has left our facility, we are no longer liable for its delivery time, and we cannot guarantee the exact arrival date.
Tracking Your Order
You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the tracking number. You can also check the status of your order anytime by clicking on the Order Tracking link in the order detail page or by logging in to My Account and going to My Orders.
P.O. Boxes
Due to carrier restrictions, we are currently unable to deliver to P.O. Boxes. Please provide an alternative shipping address for your order.
Address Changes or Incorrect Addresses
We understand that mistakes happen, and sometimes an incorrect address is entered. If you need to update your address, please email us at info@customcupfactory.com with your order number, and we’ll do our best to accommodate your request. However, if the shipment has already left our facility, it is unfortunately out of our hands and in the hands of our shipping carrier.
Shipping Delays:
Please be aware that unexpected delays with our shipping carrier are beyond our control. We cannot send a replacement package unless the carrier confirms that the original package is lost and a claim can be filed. You can place a new order while we work on resolving this issue, or wait as we coordinate with the carrier to confirm the status of your package.
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